Job Description

The Telesales Operations AM will be responsible for managing the company’s daily functions in telesales and fulfilment. Primary focus will be on basic call center expectations: Meeting sales targets, operating efficiencies, process improvements, technology utilization, people development, quality assurance and financial management.  This individual must have experience running a large operation in a BFSI Consumer Call Center Telesales environment, wherein the functions performed are all outbound.

Qualifications

• 2-3  years of management experience in a call center leadership role, primarily focused on sales and retention.
• Experience running a large operation in a Consumer Call Center Telesales environment, wherein the functions performed are all outbound.
• Energetic, self-motivated, focused, personable, goal-oriented sales professional with a strong work ethic and a positive, can-do attitude.
• Excellent leadership, motivation and communication skills required.
• Able to develop strategic plans with timelines and execute as planned.
• Detailed working knowledge of Microsoft Excel.
• Ability to take assignments and understand deliverables.
• Bachelor’s degree or equivalent experience in sales management and customer service positions preferred.
• Strong analytical and problem solving skills required.  Must have excellent attention to detail.